Refund Policy
At Flex EV, we are committed to providing high-quality electric vehicle (EV) charging solutions. Our refund and return policy complies with the Australian Consumer Law (ACL) to ensure your rights are protected.
Consumer Guarentees
Under the ACL, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Change of Mind
We do not offer refunds or exchanges for change of mind purchases. Please choose carefully and feel free to contact us prior to purchasing if you have any questions about our products.
Faulty or Damaged Items
If your EV charger:
- Arrives faulty or damaged,
- Fails to work as described, or
- Is otherwise not of acceptable quality,
please contact us within 7 days of delivery at [your email/contact info] with:
- Your order number,
- A description of the issue, and
- Clear photos or videos showing the fault or damage.
We will assess the issue and, if confirmed, offer you a repair, replacement, or refund depending on the nature of the fault.
Returns Process
If a return is approved:
- We will provide you with a Return Authorisation Number (RAN) and instructions.
- Items must be returned in original packaging where possible, including all accessories, manuals, and components.
- Return shipping costs may be covered by Flex EV if the item is confirmed as faulty or not as described.
Warranty Claims
All our EV chargers come with a manufacturer’s warranty, which covers defects in materials and workmanship under normal use. Warranty periods vary by product – please refer to individual product listings or contact us for more information.
Contact Us
For all refund, return, or warranty enquiries, please contact:
Flex EV
Email: vanessa@flexev.au